What to expect once your order is placed
- Order Confirmation / Receipt Email (within 15 min of submitting the order).
- Your order is shipped out within 24-48 hours.
- Shipping Confirmation Email with a tracking number once your order has shipped.
When will I receive my order?
From the ship date, it usually takes approximately 3-6 business days for orders within North America, You will receive an email with tracking information once your order has shipped. Please note that you will not pay any duties or taxes upon delivery.
How much is does shipping cost?
Shipping is Free!
My tracking number says my order was delivered but I haven't received it yet?
Please contact the shipping company right away and provide them the tracking number for your order. Once you've been in touch with them, send us an email at email@example.com and we'll help you recover the lost package.
- DHL: 1-855-DHL-SHIP or 1-855-345-7447
- Canada Post click here.
Can I expedite my order?
While we can't guarantee it, we can always try to accommodate special circumstances. Please send us an email at firstname.lastname@example.org with your order number and we will try our best.
I'd like to change my shipping address, how can I do this?
Please contact us at email@example.com with your order number, and we'll update your order information accordingly. If your order has already shipped out, you will have to contact the carrier directly, and reference your tracking number to make arrangements.
Will I be charged with customs, vat, or import duties?
No, we ship all of our orders with duties and taxes prepaid. No matter where you live, your order will be delivered to you right away. Unlike most textiles made in tariff countries like China. bedface are priced free of unexpected charges or hidden duties.
Is your question not answered here? Email us at firstname.lastname@example.org