Frequently Asked Questions (old)
Bedface has removed the unnecessary layers in the traditional bedding retail process, working directly with a few select makers. Through this, we are able to pass along the savings to our customers.
We want to provide our customers with a few easy to coordinate colours to choose from, This way your neutral colored bedface items will complement any decor and won't go out of fashion in time. You need only update the accessories to keep your bed exactly how you want it.
All bedface bedding is designed using our facetech™ cotton, developed with quality, breathability, comfort, and durability in mind. facetech™ is made of 100% cotton and has a matte finish. It is slightly thicker and more textured than traditional bedding giving it an artisan quality. You can find out more about facetech™ in our Fabric section.
We recommend washing in cold water and then tumble drying on low heat. Our sheets come prewashed, and ready for sleep.
Bedface bedding is sold exclusively online at www.bedface.ca and www.bedface.com
We accept returns of product within 30 nights of purchase for a full refund on unopened and unused products. Returns must be accompanied by the return card (filled out in full) and refunds will be made in the original method of payment, minus shipping and handling. See return policy for full details.
Bedface products ship from our headquarters in Kelowna BC, Canada.
Bedface offers bedding sizes to fit: Twin, Twin XL, Full, Queen, King, and Cali King.
All in-stock orders are shipped out within 24 to 48 hours. That gives us just enough time to package it with love.
From the ship date, it usually takes approximately 3-6 business days for orders within North America, and approximately 5-10 business days for International. You will receive an email with tracking information once your order has shipped. Please note that you will not pay any duties or taxes upon delivery.
Thread count is largely a marketing ploy and isn't actually the best way to determine the quality of your sheets. That's why we don't include it in our descriptions. To learn more about thread count and what you should look for in your sheets, read our blog post on The Thread Count Myth here .